Refund policy
RETURNS & EXCHANGES
At Peninsula Safety & Workwear you can return your purchase for an exchange or full refund within 14 days of purchase.
Your items must be unused, unwashed, unworn, in original condition with all tags attached and all accompanying instructions, manuals, and other accompanying materials, returned in the original packaging. Returned goods is the responsibility of the person or company returning the goods.
It is at the customers cost to return the order to us, and the original shipping cost will not be refunded.
If you are returning or exchanging a faulty, damaged, or incorrect item we will pay for the postage costs.
Contact us by email or phone first so assist and help manage your return.
Email sales@peninsulasafety.com.au or call 03 5977 2988.
Once return is approved, we will help organise labels which allows customers to actively,
track returns with updates and notifications:
Re-wrap the item to be returned so that it is in the same condition as you received it. Please place all items into one parcel bag.
Note: Please do not stick the label directly on boot box or clothing bags. Items must be placed in a post bag.
We will refund your purchase within 7-10 days of receiving the item. Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.
*** IMPORTANT ***
FINAL SALE ITEMS & UNDERWEAR
Please note any items marked as SALE on our website Underwear or Special Order are final and cannot be returned for a refund or exchange unless the item received is faulty or incorrect.
Peninsula Safety & Workwear does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging.
The shipping cost of your order will not be refunded.
DROP SHIP ITEMS
If you wish to return an item that is marked as Dropship (Shipped from supplier) on the grounds of change of mind, the shipping cost does not fall under our free returns policy. The returns shipping fee will be at your cost.
In person
Present your online invoice at Peninsula Safety within 30 days of order receipt.
The method of payment used to make your purchase must be presented.
GIFT CARDS
Please note that gift cards and e-gift cards purchased from us cannot be redeemed for cash or returned. If you have a problem with your gift card, please contact our customer service team on 03 5977 2988
ORIGINAL CONDITION
Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.
EXCHANGES
If you would like to exchange an item, please inform us of the style, size, and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange.
Peninsula Safety & Workwear is not liable for the loss of an item being returned.
FAULTY PRODUCTS
Our Quality Control team ensures that all products are of high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact us by email sales@peninsulasafety.com.au and provide your proof of purchase so we can issue you with the information required for your claim to be assessed. We will consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a replacement or full refund (excluding the shipping cost) this will be at the supplier's discretion. This may take longer than 7-10 days as a third party may be involved in the assessment process. Some suppliers do require the faulty item to be returned, please hold on to any faulty items until the warranty processed has been finalized.
Faulty Product
If you are returning or exchanging a faulty, damaged, or incorrect item once the fault is approved, we will pay for the postage costs to return. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges. Please call us to discuss or confirm the fault and terms of warranty within 14 days of placing your order so that we may assist you. Depending on what the fault is we can arrange an exchange or refund.
For additional information contact our Customer Service Team on 03 5977 2988