AUSTRALIA - FREE STANDARD SHIPPING FOR ORDERS OVER $99!*
*For Free shipping on orders over $99 to apply your order total needs to be $99 and above after all applicable discounts and discount codes are applied. Free shipping for orders over $99 is not available on B2B custom uniform orders or Heavy, Bulky & Over-Sized order items.
All orders under $99 a flat rate of $10 Standard & $15 express delivery fee will be charged for orders from within Australia.
Our booking system gives us access to multiple carriers – so you can get the best of service. Tracking history that starts from the time an order is placed online up until it’s delivered. Consistent tracking events across all carriers and one-link tracking means nobody is kept in the dark ever again. Goods in stock are generally picked and dispatched within 24 hours (Monday-Friday)
Once your order is placed you will receive contact from our smart email and SMS system to track your order when it is shipped from our warehouse. Your email and SMS will contain a Tracking ID Number and a link so that you can check the delivery status of your order online notifications give you just the right amount of information when it actually matters. Tracking history that starts from the time an order is placed online up until it’s delivered. Consistent tracking events across all carriers and one-link tracking.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
AUTHORITY TO LEAVE
All orders shipped from Peninsula Safety & Workwear do not require a signature unless requested by the customer.
If the customer requests a signature on Delivery and no one is home, Australia Post will leave a card for it to be collected at your nearest post-office. If your order is delivered via courier and you are not home, a card will be left to arrange re-delivery.
Standard & Express Order Delivery doesn't include Heavy, Bulky & Over-Sized order items. These items will be on calculated on the size & weight of the product and the area it is going to. You will be contacted once we receive your order and let you know how much freight will be, alternatively please give us a call to confirm a price prior to delivery.
ITEMS ON ORDER
Pre Order or Special-Order products aren’t part of our standard range; however, we can order these items in. If our supplier is out of stock, we will contact you to provide an estimated time of delivery. Also note that we don’t accept returns on Special-Order items. Couriers are required to deliver heavy or bulky items so we cannot deliver to P.O. Boxes etc. Ensure you include a phone number so that we can contact you on to organise a suitable day and time for delivery. If you order also contains items that are in stock, please note that your order will be shipped once all items are in stock. If you would like them shipped separately, please get into contact with us.
Lost or damaged goods, if your order is lost or damaged in transit, please Contact us within seven working days of placing your order so that we may assist you.
Urgent Orders for times when you need your goods faster, contact us and we can arrange a courier service to achieve the best outcome. Alternatively, you can pick up from us in store.
CHANGING YOUR SHIPPING ADDRESS
Your shipping address can be changed as long as your order has not left Peninsula Safety & Workwear. To change your shipping address, please contact our Customer Service Team as soon as possible on 03 5977 2988 or email firstname.lastname@example.org stating your order number and new shipping address.
DIDN'T RECEIVE YOUR ORDER?
In the event of an order going missing or lack of fulfillment after it has left the Peninsula Safety & Workwear warehouse, the liability for this order belongs to the customer. If you have ordered from Peninsula Safety & Workwear and have not received your shipment, please reach out to the carrier service with your tracking number.
Please call 03 5977 2988 or email email@example.com for a quote to ship an order outside of Australia.
We do not ship orders on Public Holidays.